Service Zen
January 24, 2022 2023-08-29 11:41Service Zen
Improve your team's customer service skills, playfully
Great customer service is about the rigorous adoption and display of a few, simple customer facing behaviours. In this boardgame, learners solve real-world customer complaints, brainstorm solutions, and resolve problems as they compete with each other to achieve customer service zen.
Game Highlights
- Discover the 3 principles of a customer first mindset
- Developing and displaying empathy for customers
- Challenging the status quo and finding unique solutions to solving customer problems
- Communicating mindfully and in a structured manner with customers that leads to greatest impact
- Highly engaging, peer-to-peer learning
- Group reflection and action planning
- Real-life and custom built scenarios
Boardgame Artefacts
The Boardgame
The 3 Principles of Customer Service
Game Takeaways
Developing a customer first mindset
Create a personal action plan for working with customers and building relationships with them.
Enhancing behavioural skills most useful in customer interactions
Building skills to enhance the customer experience in various customer interactions and scenarios.
Collaboration & Decision Making
Work together with your team to analyse and come up with the best response to the provided situations.
Organizations
“Very well curated problem statements and activities. Really makes us think hard and reflect.”
Good Experience and very informative
Really great and engaging session, discussions felt very natural.
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