Service Zen


Every organization, no matter the industry or market, needs to keep their customers happy. However, the world of business is full of stories of poor customer experience and shoddy service. Great customer service is about the rigorous adoption and display of a few, simple customer facing behaviours. Learners handle real-world consumer problems in this game. They exchange their red cards for green cards as they demonstrate the three customer-facing behaviours.  

Boardgame time
Time: 2 Hours
Board Game Participants
Max Participants: 25
Board game Medium
Medium: Virtual and physical boardgame

Game Highlights

  • Real-life scenarios
  • Peer-to-peer learning
  • Group reflection and action planning
  • Principles of a‘Customer First Mindset’
  • Developing and displaying empathy with customers
  • Challenging the status quo and finding unique solutions to solving customer problems
  • Communicating mindfully and in a structured manner with customers that leads to greatest impact

Moments from live sessions

Game takeaways

Developing a customer first mindset

Create a personal action plan for working with customers and building relationships with them.

Enhancing behavioural skills most useful in customer interactions

Building skills to enhance the customer experience in various customer interactions and scenarios.

Collaboration & Decision Making

Work together with your team to analyse and come up with the best response to the provided situations.

Learner testimonials

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