Service Zen
January 24, 2022 2022-05-19 8:12Service Zen
Every organization, no matter the industry or market, needs to keep their customers happy. However, the world of business is full of stories of poor customer experience and shoddy service. Great customer service is about the rigorous adoption and display of a few, simple customer facing behaviours. Learners handle real-world consumer problems in this game. They exchange their red cards for green cards as they demonstrate the three customer-facing behaviours.
Time: 2 Hours
Max Participants: 25
Medium: Virtual and physical boardgame
Game Highlights
- Real-life scenarios
- Peer-to-peer learning
- Group reflection and action planning
- Principles of a‘Customer First Mindset’
- Developing and displaying empathy with customers
- Challenging the status quo and finding unique solutions to solving customer problems
- Communicating mindfully and in a structured manner with customers that leads to greatest impact
Moments from live sessions
Game takeaways
Developing a customer first mindset
Create a personal action plan for working with customers and building relationships with them.
Enhancing behavioural skills most useful in customer interactions
Building skills to enhance the customer experience in various customer interactions and scenarios.
Collaboration & Decision Making
Work together with your team to analyse and come up with the best response to the provided situations.
Learner testimonials
“Very well curated problem statements and activities. Really makes us think hard and reflect.”
Good Experience and very informative
Really great and engaging session, discussions felt very natural.
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