Communicating with Impact

Last Update February 8, 2022
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About This Course

Whether you are convincing your colleagues about your point of view or persuading a customer to try out your product or service, the ability to communicate with impact is a critical skill. In this program, we explore strategies to understand you audience and structure your message for maximum impact.

Learning Journey: The workshop will be divided into three parts

  • Pre-workshop (30 minutes): Short introduction to WWH, Power of 3, and Ethos, Pathos, Logos
  • Day 1: Live Workshop (3 hours): Driven through short exercises, games, and simulations
  • Day 2: Live Workshop (optional 3 hours): Driven through short exercises, games, and simulations
  • Post-workshop Connect and Assessment (1 hour): Self-paced simulations and assignment

Day 1

Skill Drill 1: Agenda Based Communication (1 hour)

The first step in crafting a message to understand the audience and define your agenda/objective. In this session, participants work on short case exercises to define the:

  • Who: Target audience?
  • What: The intended outcome
  • How: the medium of the message

Methodology: Short case-based exercises

Skill Drill 2: Understand Ethos, Pathos, Logos (30 minutes)

The best messages come from a credible source and engage both the head and the heart. In this session, participants explore the core concept behind Ethos (credibility), Pathos (emotions), and Logos (logic) and use these to craft the right message for their target audience.

Methodology: Group processes

Skill Drill 3: The Power of 3 (1.5 hours)

In this session, participants structure their message for maximum impact using a few known strategies that leverage the power of 3:

  • The 3-I’s: Issue, illustration, invitation
  • The 3-Ws: What? So what? Now what?
  • PSB: Problem, Solution, Benefit

Methodology: Group processes

Day 2 (Optional)

Skill Drill 4: The Power of Storytelling (3 hours)

In this session, participants learn storytelling techniques to make their communication impactful. Participants explore:

  • The 3-part story structure of Beginning-Middle-End
  • Story maps – before and after, hero’s journey, overcoming the monster (specific sales story maps are used for participants from a sales background)
  • Adding data
  • Telling your story

Skill Drill 5: Reflection and Learning Journaling (15 minutes)

In this session, participants will use a learning journal to record their key learning from the session. Participants will also be introduced to the post-workshop case assignment and exercise.

Methodology: Group processes


  • Short self-paced simulations
  • (Optional) Role play assessment with an evaluator and reporting

Program Evaluation:

  • Post-workshop feedback
  • Evaluation of post-workshop role play assignment

Learning Objectives

Define your audience
Create impactful messages using a mix of Ethos-Pathos-Logos
Use powerful structures to build your communication
Use the power of stories to communicate

Material Includes

  • Workbook
  • Workshop Slides
Communication Skills
Duration 6 hours

Material Includes

  • Workbook
  • Workshop Slides