Free
Intermediate
Developing a Coaching Mindset
The Skills Cafe Coaching Conversations training helps managers have coaching …
Free
Developing a Coaching Mindset
What you'll learn
Develop a coaching mindset and a coaching habit
Ask effective questions that trigger thought, reflection, and dialogue
Follow a structure process to drive and document a coaching conversation
Free
Intermediate
From Feedback to Feedforward
Nothing engages ,nurtures,and motivates employees more than a well conducted …
Free
From Feedback to Feedforward
What you'll learn
Prepare for a feedforward discussion with team members by conducting a performance root cause analysis
Follow the STAR/AR the approach to provide specific feedback
Take a future oriented, growth-focused approach to feedback discussions
Handle various employee scenarios during a feedforward discussion
Setup system and mechanism for ongoing developmental feedback
Free
Intermediate
Assertive Communication
Skills Cafe training on being assertive and conflict management while …
Free
Assertive Communication
What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free
Intermediate
Structured Business Communication
In business, communication is key. Knowing how to get your …
Free
Structured Business Communication
What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free
Intermediate
Fundamentals of Effective Communication
Our business landscape is rapidly changing. Our scope of interaction …
Free
Fundamentals of Effective Communication
What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free
Intermediate
Developing and Leading Resilient Teams
Our bodies and our minds are like bridges. They withstand …
Free
Developing and Leading Resilient Teams
What you'll learn
Cultivating a resilient mindset that adapts to change
Applying day-to-day practices that improve personal resilience
Being a trusted leader and building a positive team culture
Leading a team with empathy and support
Free
Driving Change
What you'll learn
Appreciate the importance of structured change management
Adopt a communication and leadership that is style most appropriate during a phase of rapid change
Develop an understanding of the Kubler Ross Change Curve
Identify the stages of change adoption and how to work through each stage
Balancing emotions and information during a change process
Free
The Empathetic Way
What you'll learn
Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilize a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios
Free
Intermediate
Leading with Trust
Managers and leaders often undervalue the importance of trust. Trust …
Free
Free
Intermediate
Driving Results through Delegation
Managers act as captains of their ships. Their task is …
Free
Driving Results through Delegation
What you'll learn
Understand the importance of managerial leverage
Appreciate the importance of delegation
Apply strategies to delegate effectively
Set up processes for high quality and high productivity
Free
Discuss to Develop
What you'll learn
Build an understanding of tools to develop team members
Use tools like Shadowing, Coaching, and Delegation to develop people
Learn ways to develop attitude and a mindset that is conducive to growth
Discover questions that can result in impactful conversations and insights
Free
Intermediate
First Principles Thinking
First principle thinking is a method of problem solving in …
Free
First Principles Thinking
What you'll learn
Appreciate the importance of First Principles Thinking as a method of problem solving
Understand the factors that act as hindrances to problem solving
Create processes to apply First Principles Thinking
Use First Principles Thinking to innovate and find creative solutions
Free
Intermediate
Critical Thinking for Managers
Critical thinking is self-guided, self-disciplined thinking which attempts to reason …
Free
Critical Thinking for Managers
What you'll learn
Understand the Fast and Slow thinking modes of the brain
Understand common biases that stop us from thinking critically
Appreciate the critical thinking process
Improve quality of arguments and decisions using critical thinking processes
Learn tools of critical thinking for managers
Free
Intermediate
Working with a Growth Mindset
Mindset is the belief that we carry about our self. …
Free
Working with a Growth Mindset
What you'll learn
Explore the difference between a fixed mindset versus a growth mindset
Understand the attributes of a growth mindset
Identify opportunities to display a growth mindset
Develop a growth mindset among team members
Free
Intermediate
Productivity Hacks for Managers
Today’s workforce operates in a highly dynamic and complex environment. …
Free
Productivity Hacks for Managers
What you'll learn
Apply the concept of Opportunity Cost to personal time and productivity management
Avoid the Sunk Cost Fallacy
Apply the Kanban methodology to manage team productivity
Apply effective strategies to manage changing priorities
Free
Intermediate
Being Persuasive
In a world where internal and external stakeholders have multiple …
Free
Being Persuasive
What you'll learn
Discover persuasion techniques backed by behavioral science and research
Use persuasion techniques to gain commitment from internal and external stakeholders
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