Free
Intermediate

Developing a Coaching Mindset

The Skills Cafe Coaching Conversations training helps managers have coaching …

Free

Developing a Coaching Mindset

3.5 hours
Intermediate
What you'll learn
Develop a coaching mindset and a coaching habit
Ask effective questions that trigger thought, reflection, and dialogue
Follow a structure process to drive and document a coaching conversation
Free
Intermediate

From Feedback to Feedforward

Nothing engages ,nurtures,and motivates employees more than a well conducted …

Free

From Feedback to Feedforward

2.5 hours
Intermediate
What you'll learn
Prepare for a feedforward discussion with team members by conducting a performance root cause analysis
Follow the STAR/AR the approach to provide specific feedback
Take a future oriented, growth-focused approach to feedback discussions
Handle various employee scenarios during a feedforward discussion
Setup system and mechanism for ongoing developmental feedback
Free
Intermediate

Assertive Communication

Skills Cafe training on being assertive and conflict management while …

Free

Assertive Communication

2.5 hours
Intermediate
What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free
Intermediate

Structured Business Communication

In business, communication is key. Knowing how to get your …

Free

Structured Business Communication

2.5 hours
Intermediate
What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free
Intermediate

Fundamentals of Effective Communication

Our business landscape is rapidly changing. Our scope of interaction …

Free

Fundamentals of Effective Communication

2.5 hours
Intermediate
What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free
Intermediate

Developing and Leading Resilient Teams

Our bodies and our minds are like bridges. They withstand …

Free

Developing and Leading Resilient Teams

3 hours
Intermediate
What you'll learn
Cultivating a resilient mindset that adapts to change
Applying day-to-day practices that improve personal resilience
Being a trusted leader and building a positive team culture
Leading a team with empathy and support
Free
Intermediate

Driving Change

The velocity and force of change has increased tremendously in …

Free

Driving Change

3.5 hours
Intermediate
What you'll learn
Appreciate the importance of structured change management
Adopt a communication and leadership that is style most appropriate during a phase of rapid change
Develop an understanding of the Kubler Ross Change Curve
Identify the stages of change adoption and how to work through each stage
Balancing emotions and information during a change process
Free
Intermediate

The Empathetic Way

Everyone comes into the workplace with a knowledge of their …

Free

The Empathetic Way

3.5 hours
Intermediate
What you'll learn
Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilize a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios
Free
Intermediate

Leading with Trust

Managers and leaders often undervalue the importance of trust. Trust …

Free
Free
Intermediate

Driving Results through Delegation

Managers act as captains of their ships. Their task is …

Free

Driving Results through Delegation

3.5 hours
Intermediate
What you'll learn
Understand the importance of managerial leverage
Appreciate the importance of delegation
Apply strategies to delegate effectively
Set up processes for high quality and high productivity
Free
Intermediate

Discuss to Develop

There are a wide array of tools available to managers …

Free

Discuss to Develop

3.5 hours
Intermediate
What you'll learn
Build an understanding of tools to develop team members
Use tools like Shadowing, Coaching, and Delegation to develop people
Learn ways to develop attitude and a mindset that is conducive to growth
Discover questions that can result in impactful conversations and insights
Free
Intermediate

First Principles Thinking

First principle thinking is a method of problem solving in …

Free

First Principles Thinking

5 hours
Intermediate
What you'll learn
Appreciate the importance of First Principles Thinking as a method of problem solving
Understand the factors that act as hindrances to problem solving
Create processes to apply First Principles Thinking
Use First Principles Thinking to innovate and find creative solutions
Free
Intermediate

Critical Thinking for Managers

Critical thinking is self-guided, self-disciplined thinking which attempts to reason …

Free

Critical Thinking for Managers

5 hours
Intermediate
What you'll learn
Understand the Fast and Slow thinking modes of the brain
Understand common biases that stop us from thinking critically
Appreciate the critical thinking process
Improve quality of arguments and decisions using critical thinking processes
Learn tools of critical thinking for managers
Free
Intermediate

Working with a Growth Mindset

Mindset is the belief that we carry about our self. …

Free

Working with a Growth Mindset

4 hours
Intermediate
What you'll learn
Explore the difference between a fixed mindset versus a growth mindset
Understand the attributes of a growth mindset
Identify opportunities to display a growth mindset
Develop a growth mindset among team members
Free
Intermediate

Productivity Hacks for Managers

Today’s workforce operates in a highly dynamic and complex environment. …

Free

Productivity Hacks for Managers

2.5 hours
Intermediate
What you'll learn
Apply the concept of Opportunity Cost to personal time and productivity management
Avoid the Sunk Cost Fallacy
Apply the Kanban methodology to manage team productivity
Apply effective strategies to manage changing priorities
Free
Intermediate

Being Persuasive

In a world where internal and external stakeholders have multiple …

Free

Being Persuasive

3 hours
Intermediate
What you'll learn
Discover persuasion techniques backed by behavioral science and research
Use persuasion techniques to gain commitment from internal and external stakeholders