Free
All Levels

The Art of Performance Feedback

The Skills Cafe Coaching Conversations training helps managers have coaching …

Free

The Art of Performance Feedback

4 hours
All Levels
What you'll learn
Be conscious of biases that impact the feedback process
Prepare for a feedforward discussion with team members using GIF (Goals-Insights-Future) technique
Follow the STAR or the approach to provide specific feedback
Handle various employee scenarios during a feedforward discussion
Use the organizations rating scale to rate team members
Discuss ratings with team members
Setup system and mechanism for ongoing developmental feedback
Free
Intermediate

Developing a Coaching Mindset

The Skills Cafe Coaching Conversations training helps managers have coaching …

Free

Developing a Coaching Mindset

3.5 hours
Intermediate
What you'll learn
Develop a coaching mindset and a coaching habit
Ask effective questions that trigger thought, reflection, and dialogue
Follow a structure process to drive and document a coaching conversation
Free
Intermediate

The Art of Giving Feedback

  Nothing engages, nurtures, and motivates employees more than a …

Free

The Art of Giving Feedback

2 hours
Intermediate
What you'll learn
Be conscious of biases that impact the feedback process
Follow the STAR technique to provide specific feedback
Handle various employee scenarios during a feedforward discussion
Setup system and mechanism for ongoing developmental feedback
Free
Intermediate

Assertive Communication

Skills Cafe training on being assertive and conflict management while …

Free

Assertive Communication

2.5 hours
Intermediate
What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free
Intermediate

Structured Business Communication

In business, communication is key. Knowing how to get your …

Free

Structured Business Communication

2.5 hours
Intermediate
What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free
Intermediate

Fundamentals of Effective Communication

Our business landscape is rapidly changing. Our scope of interaction …

Free

Fundamentals of Effective Communication

2.5 hours
Intermediate
What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free
Intermediate

Developing and Leading Resilient Teams

Our bodies and our minds are like bridges. They withstand …

Free

Developing and Leading Resilient Teams

3 hours
Intermediate
What you'll learn
Cultivating a resilient mindset that adapts to change
Applying day-to-day practices that improve personal resilience
Being a trusted leader and building a positive team culture
Leading a team with empathy and support
Free
Intermediate

Driving Change

The velocity and force of change has increased tremendously in …

Free

Driving Change

3.5 hours
Intermediate
What you'll learn
Appreciate the importance of structured change management
Adopt a communication and leadership that is style most appropriate during a phase of rapid change
Develop an understanding of the Kubler Ross Change Curve
Identify the stages of change adoption and how to work through each stage
Balancing emotions and information during a change process
Free
Intermediate

The Empathetic Way

Everyone comes into the workplace with a knowledge of their …

Free

The Empathetic Way

3.5 hours
Intermediate
What you'll learn
Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilize a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios
Free
All Levels

Negotiation Skills – Sales

The ability to negotiate and close deals with clients and …

Free

Negotiation Skills – Sales

4 hours
All Levels
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like the Negotiation Range and Settlement and Resistance Points.
Discover the power of providing Options.
Understand key concepts like BATNA, WATNA, PIOC.
Understand the negotiation process.
Free
Beginner

Negotiation for Internal Teams

The ability to negotiate and close deals with vendors, service …

Free

Negotiation for Internal Teams

4 hours
Beginner
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like BATNA and WATNA.
Preparation for Negotiations (Target Point, Settlement Point, Starting Point and Bargaining Range).
Concept of Opening Statements and Identifying Interests (FPIS and 4W questions).
Making Offers and Counter Offers (Variables, Concessions, Wish List, Options etc).
Reach an Agreement (Concepts of BATNA and WATNA).
Behavioral Tools in Negotiation (Anchoring, Availability and Framing Bias).
Handling Tactics.
Free
Expert

Appreciative Inquiry

“All leadership is appreciative leadership. It’s the capacity to see …

Free

Appreciative Inquiry

4 hours
Expert
What you'll learn
Understand the importance of Appreciate Inquiry for managing a healthy team
Apply Appreciative Inquiry to provide feedback, design a process, or restructure the workplace
Learn about the 5 core principles of Appreciative Inquiry
Discover the 5-D cycle of Appreciative Inquiry
Free
Intermediate

Leading with Trust

Managers and leaders often undervalue the importance of trust. Trust …

Free
Free
Intermediate

Driving Results through Delegation

Managers act as captains of their ships. Their task is …

Free

Driving Results through Delegation

3.5 hours
Intermediate
What you'll learn
Understand the importance of managerial leverage
Appreciate the importance of delegation
Apply strategies to delegate effectively
Set up processes for high quality and high productivity
Free
Intermediate

Discuss to Develop

There are a wide array of tools available to managers …

Free

Discuss to Develop

3.5 hours
Intermediate
What you'll learn
Build an understanding of tools to develop team members
Use tools like Shadowing, Coaching, and Delegation to develop people
Learn ways to develop attitude and a mindset that is conducive to growth
Discover questions that can result in impactful conversations and insights
Free
Beginner

The Personal Resilience Program

Our bodies and our minds are like bridges. They withstand …

Free