Every organization, no matter the industry or market, needs to keep their customers happy. However, the world of business is full of stories of poor customer experience and shoddy service.
We believe that great customer service is about the rigorous adoption and display of a few, simple customer facing behaviours.
Time: 2 hours
Max players: 25
The Three Customer Facing Behaviors
Visualising the world from the customer’s perspective
Generating multiple options to solve the customer’s problems
Using language that is crafted to appeal both to the head and to the heart
This game help participants and teams: