The Art of Performance Feedback


Nothing engages, nurtures, and motivates employees more than a well conducted performance feedback discussion. Research has shown that employees who receive timely, and structured performance feedback are more likely to stay engaged, motivated, and focused at work. The ability to conduct a good performance feedback discussion is a critical skill that all managers must develop.

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Program Outline

  • Skill drill 1: Develop awareness of biases

    Cognitive biases

    The objective of this session is to develop awareness about biases and recognize the impact they have on performance management. In particular, we will explore the following biases and their impact on the feedback process: Availability, Halo effect, Recency effect, Confirmation bias.

  • Skill drill 2: GIF and the spirit of feedforward

    Goals | Insights | Future Technique

    In this session, participants become aware of the feedforward process. Participants use the GIF technique for planning, gathering information, and identifying the desired outcomes from a performance review discussion.

  • Skill drill 3: Master the feedforward conversation

    Star Process

    Learn and practice the simple yet powerful STAR technique to ground your feedback in specific situations and instances. The STAR technique helps managers structure their feedback discussions and base the feedback on real evidence.

  • Skill drill 4: Continuous feedback

    Continuous feedback

    Tools, techniques, and strategies to create an environment of continuous review and feedback.

Post Workshop Support

Performance management tip cards, feedback guide. Refresher learning through emails -1, 10, 30, 60 days, and a post-test quiz.


  • Qualitative: Learner and direct report evaluation through an online survey.
  • Quantitative: Online simulations post workshop.
  • Proficiency assessment: Participants will be required to conduct a series of online, simulated feedback discussions.

Workshop Details

  • Time: 5 hours
  • Target Audience: Associates, Managers and Leaders
  • Batch size: 20-25 participants

Photographs from our workshops


Based on 300 participants
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